My Starkey

Apple Device

1. Open the App Store®.
2. In the search box type “My Starkey.”
3. Tap GET to download the app to the Apple device.

Android Device

1. Open the Google Play™ store.
2. In the search box type “My Starkey.”
3. Tap INSTALL to download the app to the Android device.

Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.

Apple Device

1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
2. Turn the hearing aids OFF and then ON to activate pairing mode.
3. Under MFI Hearing Devices you should see the patient’s hearing aids (e.g. “Jane’s hearing aids”). Tap this.
4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box. Pairing is complete.

Android Device

1. Tap the Settings icon on the device.
2. Ensure Bluetooth is on.
3. Turn the hearing aids OFF and then ON to activate pairing mode.
4. Open the My Starkey app. Tap GET STARTED to begin.
5. Have the patient review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
6. Pair and connect your patient’s hearing aids. Follow the prompts:

• The app will ask permission to use location services to locate the hearing aids. Tap ALLOW.
• When a pair of hearing aids is found, the app will prompt you to confirm they are your patient’s. Tap PAIR.
• You’ll be asked to link the My Starkey app with the hearing aids. Tap ALLOW.

Apple Device

Open the My Starkey app. You’ll then be prompted to set up. Tap Get started to begin.

1. Review the terms of use with the patient: This includes End User License Agreement and privacy policy. Tap Accept to continue.
2. Connect the patient’s hearing aids. Follow the prompts to set up and connect the hearing aids with the app:

• Ensure the hearing aids are charged and powered ON.
• Tap Continue.
• Once the app finds your patient’s hearing aids, a congratulations message appears. Tap Continue.

If the app cannot locate the hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect the hearing aids to the compatible device.

3. Sign in to the app. Have the patient create an account:

• Provide an active email address.
• Create a password following the guidelines and sign in.

4. Get onboarded. The app will show a short series of permission screens:

• Read the descriptions.
• Tap Allow or Continue.
• Review the app home screen overview and get to know the key features.
• Tap Got it.

They’re all set to start using the app.

Android Device

If more than one hearing aid is found, you will see a list. (If your patient wears 2, both a left and right will appear.) Select the box(es) next to the hearing aids. Tap CONNECT.

NOTE: Pairing can still be done through the Bluetooth menu of your patient’s device, if they prefer.

Once the hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.

5. Sign in to the app. Have the patient create an account:

• Provide an active email address.
• Create a password following the guidelines and sign in.

6. Get onboarded. The app will show a short series of permission screens:

• Read the descriptions.
• Tap ALLOW or CONTINUE.
• Review the app home screen overview and get to know the key features.
• Tap GOT IT.

They’re all set to start using the app.

My Starkey app runs on all versions of iOS 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

My Starkey app runs on Android 8.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher: